Refund policy
Return & Refund Policy
We take pride in the quality of our products and want you to be completely satisfied with your purchase.
No Change of Mind Returns
Due to the nature of our handcrafted products, we do not accept returns or exchanges for change of mind. Please choose carefully before completing your purchase.
Damaged or Faulty Items
If your item arrives damaged or faulty, we will gladly replace it.
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You must contact us within 7 days of receiving your order.
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Please provide your order number, a description of the issue, and clear photos showing the damage or fault.
Once we have reviewed your request, we will confirm the next steps for your replacement.
Contact
To request a replacement for a damaged or faulty item, please email us at admin@lumberhouse.com.au